Refund policy

Our promise: if something goes wrong with your order, we’ll make it right.

Damaged, faulty or wrong item

If your piece arrives damaged, faulty, or isn’t what you ordered, message us within 7 days of delivery on WhatsApp (+94 77 417 9338) or at aureceylon@gmail.com with your order number and a photo. We’ll send you a free replacement or give you a full refund of the amount you paid. Your choice. You don’t need to send the item back.

Order not arrived

If your order hasn’t reached you within 30 days of dispatch, contact us and we’ll resend it or refund you in full.

Cancelling an order

You can cancel for a full refund any time before your order is dispatched. Just message us with your order number.

Change of mind

For hygiene reasons (earrings and body jewellery especially), we can’t accept returns for change of mind once an order has been dispatched. If you’re unsure about a size or style, message us before ordering and we’ll help.

How refunds are paid

Approved refunds go back to your original payment method within 3–5 business days.