Refund policy

We process orders immediately upon payment confirmation. Once your order has been placed and shipped, it cannot be cancelled or refunded.

If your order has NOT yet been processed and shipped, you may request a refund within 1 hour of purchase. To request a refund for an unshipped order, contact us immediately at aureceylon@gmail.com with your order number.

Refunds for unshipped orders will be processed back to your original payment method within 2–3 business days.

No returns or refunds are accepted for shipped orders.

DAMAGED OR DEFECTIVE ITEMS

For damaged or defective items upon arrival, contact us within 24 hours at aureceylon@gmail.com with photos of the damage. Include your order number.

We will assess the damage and process a refund based on the product cost and supplier fees we have already paid. Refunds will be issued to your original payment method within 2–3 business days.