Terms of service

Last Updated: August 2026

Welcome to Auré Ceylon. By accessing or purchasing from our website, you agree to the following Terms of Service.

1. About Our Products

Auré Ceylon is an online fashion jewellery and accessories store based in Sri Lanka. We offer affordable jewellery and accessories designed for everyday wear, gifting and personal styling.

Our products may include necklaces, earrings, rings, bracelets, anklets, body chains and other fashion accessories.

Our products are fashion jewellery and may be made using materials such as stainless steel and plated finishes, including gold-plated designs. Our products are not represented as natural diamonds, precious gemstones, solid gold, or authenticated fine jewellery unless explicitly stated otherwise on the relevant product page.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

Colours and appearance may vary slightly depending on your device screen and lighting conditions.

Customers are encouraged to review the product description and available information before placing an order.

3. Prices and Payments

All prices displayed on our website are in Sri Lankan Rupees (LKR) unless otherwise stated.

Product prices may change at any time without prior notice. The price displayed at the time an order is successfully placed will apply to that order.

Payments must be made using the payment methods available at checkout.

4. Orders

After placing an order, customers may receive an order confirmation through the contact information provided during checkout.

Auré Ceylon reserves the right to cancel or decline an order in circumstances such as incorrect pricing, product unavailability, suspected fraudulent activity, or other circumstances that may prevent the order from being fulfilled.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the customer through the appropriate payment method.

5. Delivery

We provide delivery services within Sri Lanka.

Delivery times may vary depending on the customer's location, courier availability, public holidays, weather conditions and other circumstances outside our control.

Customers are responsible for providing accurate delivery information when placing an order. Auré Ceylon cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete customer information.

6. Returns and Exchanges

Customers should contact Auré Ceylon as soon as possible if they receive an incorrect, damaged or defective item.

To be eligible for a return or exchange, the item should generally be unused, unworn and in its original condition and packaging.

Items that have been worn, damaged through customer use, altered or otherwise not maintained in their original condition may not be eligible for return or exchange.

Return and exchange requests will be reviewed in accordance with our applicable return policy.

7. Jewellery Care

Fashion jewellery should be handled with reasonable care. Exposure to water, perfumes, cosmetics, sweat, chemicals and other substances may affect the appearance or finish of jewellery over time.

Customers are responsible for following reasonable jewellery-care practices to help maintain the condition of their products.

8. Promotions and Discounts

Promotional offers, discounts and special campaigns may be subject to specific terms, conditions, validity periods and product restrictions.

Auré Ceylon reserves the right to modify or withdraw promotional offers where permitted.

9. Website Use

Customers agree not to misuse the website, attempt to interfere with its operation, engage in fraudulent activity, or use the website for any unlawful purpose.

All website content, including photographs, graphics, logos, product descriptions and other original materials, is owned by or licensed to Auré Ceylon unless otherwise stated.

10. Privacy

Customer information provided during an order or other interaction with Auré Ceylon will be handled in accordance with our Privacy Policy.

We may use information necessary to process orders, arrange delivery, communicate with customers and provide customer support.

11. Changes to These Terms of Service

Auré Ceylon may update these Terms of Service from time to time. Any updated version will be published on this website.

Customers are encouraged to review the Terms of Service periodically.

12. Contact Us

For questions regarding these Terms of Service, orders, products or customer support, please contact us through the contact details provided on our website.

Auré Ceylon
Website: https://aureceylon.com/
Email: aureceylon@gmail.com